Last Updated: 15 Jan, 2028
Refund & Return Policy
At GT4P Solutions, we are committed to transparent billing and high engineering standards. This policy outlines client rights, refund eligibility, subscription cancellations, and return terms for our custom software and AI services.
GT4P Fair Billing & Satisfaction Commitment
Clear milestone agreements, verified deliverables, dedicated bug-fixing periods, and penalty-free subscription cancellations.
1. Payments & Billing Overview
All payments for custom engineering, bot solutions, and subscriptions are processed through globally recognized payment gateways and official bank transfers:
Official itemized digital invoices with complete tax and transaction identifiers are generated for every payment and accessible in your client portal or email.
2. Conditions for Granting Refunds
Clients are eligible to request a partial or full refund under the following conditions:
- ✓The product or custom service delivered fails to function as agreed in technical specifications, and our engineering team cannot provide a resolution within the agreed support SLA.
- ✓If GT4P is unable to commence project implementation or deliver an agreed milestone due to internal constraints without mutual schedule extension.
- ✓Duplicate transaction processing or accidental overpayment errors, which will be refunded immediately upon verification.
3. Non-Refundable Circumstances
Refunds are not granted under the following circumstances:
- ✕Milestones, source code deliverables, or prototypes that have been reviewed, tested, and formally signed off or accepted by the client.
- ✕System failures resulting from unapproved third-party code tampering or modifications made after source code handover.
- ✕Initiating bank chargebacks or payment disputes before reporting the issue to our support team and allowing an opportunity to resolve it.
- ✕Change of mind after dedicated infrastructure, GPU computing instances, or third-party API licenses have already been provisioned and incurred.
4. Subscription & Membership Cancellation
You can cancel your monthly or annual subscription for AI bots, SaaS platforms, or dedicated maintenance retainers at any time:
- • Cancellation can be requested via our support ticketing system or direct email with zero cancellation fees.
- • Cancellation takes effect at the close of your current billing cycle, ensuring continued access until that period concludes.
5. Return Policy for Digital Software & Licenses
Due to the intangible nature of digital software, in the event of an approved full refund, the client’s license to deploy, distribute, or operate the custom codebase or AI agent is revoked immediately.
6. How to Submit a Refund Request
To request a refund or dispute an invoice, follow these steps: